We reserve the right to:

  • Cancel any order. We will immediately notify you about this action by e-mail or phone, using the details provided. We will refund any monies paid using the original method received.
  • That all orders are subject to availability of stock.
  • Contact you via phone or email and take reasonable steps to verify that the order and credit details are bonafide.


Can I change or cancel my order after I click ‘Place Order”?

Unfortunately, orders are unable to be changed or cancelled once you click ‘Place Order’.

If you are unhappy with your purchase once you receive it, you can return or exchange it via our online store or your nearest Smytype store. See our Returns & Exchange page for further information.

What happens after I place my order?

We will keep you up to date on the progress of your order.

Once we despatch your order, you will receive an email confirming details of your tracking through our service partner Sendle. We may get in touch with you to confirm the details of your order.

Is it safe to shop at Smytype online?

Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser.

This link ensures that all data passed between the web server and browser remain private and integral.

For Distributor, Retail & Business Enquiries to partner us, please contact us on info@smytype.com.au