Our refund & exchange policy:

In addition to your statutory rights, should you change your mind, we will provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase and;
  1. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation to refund & exchange policy for items purchased with Afterpay:

 An item purchased online using After pay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product.

We are unable to issue refunds in store where After pay was used as tender.

All refunds and exchanges are subject to our refund and exchange policy having been met.

How to return an item:

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Smytype Stores:

Purchases made in Smytype Australian retail stores can be exchanged in any Smytype Australian retail store, but the products bought from our partner stores can only be exchanged at the respective partner store from where the product was originally bought.

You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online:

You can return an item purchased online:

  • In any Smytype retail store in Australia; or
  • By posting it to our Online Store Returns/Exchange address.

Smytype Online
Returns & Exchanges
191, Balaclava Road,
Caulfield, Melbourne,
Victoria – 3161

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Smytype.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How to exchange an item:

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smytype. Exchanges are subject to stock availability.

Purchases Made in Smytype Stores:

Purchases made in Smytype Australian retail stores can be exchanged in any Smytype Australian retail store, but the products bought from our partner stores can only be exchanged at the respective partner store from where the product was originally bought.

You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online:

You can exchange an item purchased online:

  • In Smytype retail store in Australia; or
  • By posting it to our Online Store Returns/Exchange address.

Smytype Online
Returns & Exchanges
191, Balaclava Road,
Caulfield, Melbourne,
Victoria – 3161

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Smytype.

For Distributor, Retail & Business Enquiries to partner us, please contact us on info@smytype.com.au